FAQ | General and Shipping
We promise you:
if you are not satisfied with your results after 60 days from purchase, we will refund your purchase price!
Our Team Gunilla Skincare Gurus Are Ready to Help!
Returns for items purchased on www.gunillaofsweden.com may be accepted for return within 60 days of receiving your product.
Any items purchased through Amazon.com or other vendors must be returned to the seller directly.
We recommend using a return method that provides tracking, so you can ensure your return has reached us.
Gunilla of Sweden® is not responsible for return shipments that fail to reach us and do not have tracking.
Once your return has been received, we will refund your order for the cost of the products and applicable taxes only — the shipping cost will not be refunded.
How to Initiate a Return:
1) Contact Customer Support to let us know the issue
2) Complete the Return Form you will receive and include it with your return as well as the provided Return Authorization #
Please write your RA # on the outside of the return package
3) After you have contacted us & completed the Return Form, you can then return your item(s) within 60 days of receipt to the following address:
GOS Return Department
6500 W. 110th Street
Overland Park, Kansas 66211
Once your credit is received and inspected, we will send you an email to notify you that we have received your returned item, and your refund is being processed. If you are eligible for a refund, a credit will automatically be applied to your credit card or original method of payment, usually within 3-10 business days.
The Following Rules Apply to ANY FREE ITEM PROMOTION or GIFT:
1) Anything marked as “Free” is only free if the items purchased to qualify for the free item are not returned. This includes free items with systems, promotional offers, and free shipping charges.*
2) If an item is returned for a refund then purchased again at a later date, it will not be eligible for a refund a second time.
3) When you select the free shipping option, a shipping fee will be deducted from your refund.
*This is to avoid a purchase with the sole intention of returning everything only to keep the free item. Abuse of our promotions and gifts increases our operational costs, which are intentionally kept to a minimum to ensure our products retail at affordable prices for you.
Orders placed directly through the website have the option of shipping via USPS (United States Postal Service) or UPS (United Parcel Service).
Most orders over $30 are eligible for Free Shipping within the USA and will be sent via USPS First Class unless the customer opts to purchase an expedited shipping method at checkout. Products that do not qualify for free shipping will be noted as such at their ‘add to cart’ page and will not display a Free Shipping option at checkout.
Expedited shipping options are available on any purchase at checkout, and shipping charges will be adjusted accordingly at the final purchase.
Shipping prices will vary depending on the selected shipping carrier, shipping destination, and shipping delivery time selected.
Orders will ship within 1-2 days business days except those placed after midnight Friday will usually ship on Monday.
Gunilla of Sweden® ships products all over the world where shipping carriers are available. Shipping prices will update automatically in your shopping cart before checkout, and the total amount will vary depending on order size and location.
For best International Shipping Rates, call us to place your order with exact rate shipping prices: 866.551.5505
Having an account makes you a member with great advantages. Members have customized accounts where you may view your past and current orders as well as your payment methods. Members have the benefit of receiving emails for our seasonal sales throughout the year. These sales include our most significant discounts, free shipping, free drawings, and free items. You will not be overloaded with too many emails, just great seasonal sales that most members take advantage of because they only occur 5 or 6 times a year. Membership is not a requirement to place orders through the Gunilla of Sweden® website.
Product/kit/duo orders placed directly through the website are one-time purchases. To sign up for a subscription, you must select the option manually. There are a variety of intervals/discounts to choose from, and your subscription can be customized. This is a beneficial option for those who like to maintain a skincare routine without losing progress.
Free Trial purchases are on a 30-day auto-subscription basis.
Subscription frequency customization, changing payment method, or cancellation may be applied by calling 866.551.505 or emailing firstname.lastname@example.org.
For all concerns regarding payments, orders, or product information, please call us toll-free at 866.551.5505. We are open Mon-Fri 9 am-5 pm CST. You can also chat live or send an email. All email inquiries sent within business hours are responded to within 1-2 hours. Those sent outside of business hours will be answered the following business day.
For both domestic and international shipments, if your package has been guaranteed as delivered by the United States Postal Service or UPS, you must file a claim with the postal carrier before contacting Gunilla of Sweden® for replacement items. If tracking is unavailable (for international USPS services), we will determine the resolution on a case to case basis. Note: Expedited shipping provides more secure tracking methods and delivery options.
When your package arrives, please inspect it thoroughly for any damage that may have occurred during shipping. You have two weeks to contact customer service from the delivery confirmation date to report any issues with your order. Unless the product has spilled or is no longer usable, replacement items will not be sent.
We do recommend using products within 6-12 months after opening. Unopened products should last for at least 2-3 years if stored correctly. Should you notice any strange smells or textures with any products, please contact us immediately and do not apply to your skin. We will replace the product at no extra charge.