FAQ | General and Shipping

We promise you:
We are so confident you’ll LOVE GUNILLA® & LEROSETT® skincare products that if you’re not completely satisfied, return your purchased products. Either whole or empty, within 90 days of purchase, and we will refund your purchase. Guaranteed!

Our Team Gunilla Skincare Gurus Are Ready to Help!
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*Please note the customer is responsible for return shipping costs.
Returns for items purchased on www.gunillaofsweden.com may be accepted for return within 90 days of receiving your product.
Any items purchased through Amazon.com or other vendors must be returned directly to the seller, not to us.
We recommend using a return method that provides tracking so you can ensure your return has reached us.
Gunilla of Sweden® is not responsible for return shipments that fail to reach us and do not have tracking.
A return is required in order to receive a refund; the item may be in any condition (used, unused, or damaged) within the 90-day period.
Once your return has been received, we will refund your order for the cost of the products and applicable taxes only — the shipping cost will not be refunded.
How to Initiate a Return:
1) To initiate a return, please contact Customer Support via email only to request a Return Authorization #.
Email: customers@gunillaofsweden.com
2) Complete the Return Form you will receive and include it with your return as well as the provided Return Authorization #
Please write your RA # on the outside of the return package
3) After you have contacted us & completed the Return Form, you can then return your item(s) within 90 days of receipt to the following address:
*Please note that the responsibility for return shipping costs would be on your end*
GOS Return Department
9185 Bond Street
Overland Park,
KS 66212
Once we receive and inspect your return, a credit will be automatically applied to your credit card or original payment method.
This process typically takes 3 to 10 business days, depending on your bank.
Please allow up to two weeks for us to receive, inspect, and process your return.
Orders placed directly through our website can be shipped via USPS (United States Postal Service) or UPS (United Parcel Service), depending on the weight of the parcel.
Order Processing and Delivery Times
- Most orders are processed and shipped within 1-3 business days, excluding holidays, holiday breaks, and severe weather conditions.
- During large promotional sales, processing times may take up to 4-5 days.
- Orders placed on Friday, Saturday, or Sunday will not ship until the following week.
- We are closed on weekends and major holidays.
Shipping Methods
- Free Shipping: Available depending on current promotion criteria. Eligible orders typically ship via USPS First Class, but the shipping provider may vary based on parcel weight.
- Standard USPS (5-7 Days): $5.95
- Expedited USPS (2-5 Days): $15.95
- UPS (2-5 Days): $14.50
Please note: Expedited shipping applies only to transit times and does not include order processing or delays due to unforeseen circumstances, such as severe weather. Refunds will not be issued.
Do You Ship Internationally?
Yes, we ship internationally! A flat rate of $38 applies at checkout after entering your shipping address. Customs fees and duties are not included and may be charged by your country upon delivery.
If the actual shipping cost exceeds the flat rate, we will contact you to confirm how you would like to proceed.
The Following Rules Apply to ANY FREE ITEM PROMOTION or GIFT:
1) Anything marked as “FREE” is only free if the items purchased to qualify for the free item are not returned. This includes free items with systems, promotional offers, and free shipping charges.*
2) If an item is returned for a refund and then purchased again later, it will not be eligible for a refund a second time.
Abuse of our promotions and gifts increases our operational costs, which are intentionally kept to a minimum to ensure our products retail at affordable prices for you.
*This is to avoid a purchase with the sole intention of returning everything only to keep the free item.
Having an account makes you a member with significant advantages. Members have customized accounts to view their past and current orders and payment methods. Members benefit from members-only seasonal sales throughout the year. These sales include our most significant discounts, free shipping, free drawings, and free items. You will not be overloaded with too many emails, just great seasonal sales that most members take advantage of because they only occur 5 or 6 times a year. Membership is not required to place orders through the Gunilla of Sweden® website.
Product and kit orders placed directly through the website are one-time purchases. To sign up for a subscription, you must select the option manually. You can customize your subscription and choose from a variety of intervals/discounts.
Subscription Frequency customization, changing payment method, or cancellation may be applied by calling 866.551.505 or emailing customers@gunillaofsweden.com.
For all concerns regarding payments, orders, or product information, please call us toll-free at 866.551.5505. We are open Mon-Fri 9 am-5 pm CST. You can also chat live or send an email. All email inquiries sent within business hours are responded to within 1-2 hours. Those sent outside of business hours will be answered the following business day.
For domestic and international shipments, if your package has been guaranteed as delivered by the United States Postal Service or UPS, you must file a claim with the postal carrier before contacting Gunilla of Sweden® for replacement items. If tracking is unavailable (for international USPS services), we will determine the resolution case-to-case basis.
Note: Expedited shipping provides more secure tracking methods and delivery options.
When your package arrives, please inspect it thoroughly for any damage that may have occurred during shipping. Unless the product has spilled or is no longer usable, replacement items will not be sent. You have two weeks from the delivery confirmation date to contact customer service to report any issues with your order. If you would like a refund for the damaged item, it must be returned to us in order to receive that refund.
We recommend using products within 6-10 months of opening. If stored correctly, unopened products should last for at least 2-3 years. If you notice any strange smells or textures with any products, please get in touch with us immediately. We will replace the product at no extra charge.
Thank you for subscribing to Gunilla of Sweden’s products. By enrolling in our subscription program, you agree to the following terms and conditions. Please read these terms carefully before proceeding.
1. Subscription Overview
The Gunilla of Sweden subscription program is designed to provide customers with regularly scheduled deliveries of our products at a discounted price. Subscriptions can be customized based on frequency and quantity to suit your needs.
2. Subscription Enrollment
To enroll, you must:
- Be at least 18 years of age.
- Provide accurate and current billing, shipping, and contact information.
- Agree to these terms and conditions.
3. Payment Terms
- Billing: Your payment method will be charged automatically at the beginning of each subscription cycle based on your selected delivery frequency. Please note that we do not issue emails regarding upcoming orders.
- Payment Methods: We accept major credit/debit cards. By enrolling, you authorize Gunilla of Sweden to save and charge your payment method for recurring payments.
- Failed Payments: If a payment fails, you must update your payment information to reactivate your subscription.
4. Subscription Discounts
- Discounts apply only to active subscriptions and cannot be combined with other promotions unless explicitly stated.
- Discounted pricing is valid only for subscription items and not for one-time purchases.
- Subscription Policy: When a subscription is canceled, any active subscription-related orders will be subject to cancellation in accordance with our terms and conditions. This policy ensures fair access to discounted pricing and prevents misuse of the subscription program.
5. Subscription Management
- Modification: You can adjust your subscription (e.g., frequency, product selection, quantity) by contacting customer service via email. Changes must be made at least 5 business days before the next scheduled shipment.
- Pausing: You may pause your subscription at any time for a period of up to 1 year. After this time, your subscription will be subject to cancellation.
- Cancellation: You may cancel your subscription at any time by contacting customer service. Cancellations must be made at least 5 business days before the next billing date to avoid being charged for the upcoming cycle. Same-day cancellations are not guaranteed, and your order may still be charged and shipped.
6. Shipping Terms
- Subscriptions are shipped based on your selected frequency.
- Delivery times may vary based on location, holidays, or other unforeseen circumstances. Gunilla of Sweden is not responsible for delays caused by carriers.
7. Refunds and Returns
- Returns: Subscription products are eligible for return under our standard return policy. The product must be unopened and returned within 90 days of receipt.
- Refunds: Refunds will be issued to the original payment method upon receipt and approval of the returned item.
8. Subscription Cancellation by Gunilla of Sweden
We reserve the right to cancel or suspend a subscription at any time due to:
- Non-payment or failed billing attempts.
- Suspected fraudulent activity.
- Discontinuation of a product.
- Violation of these terms and conditions.
9. Communication
By enrolling in a subscription, you agree to receive email notifications related to your subscription, including billing receipts, shipment updates, and subscription management communications.
10. Policy Updates
Gunilla of Sweden reserves the right to update or modify these terms at any time. Changes will be posted on our website. Continued use of your subscription after updates constitutes acceptance of the revised terms.
11. Contact Information
For questions, changes, or cancellations, please contact our customer service team:
- Email: customers@gunillaofsweden.com
- Hours: Monday through Friday, 9:00 AM – 5:00 PM CST
By enrolling in a subscription with Gunilla of Sweden, you acknowledge that you have read, understood, and agree to these terms and conditions.
Thank you for choosing Gunilla of Sweden for your skincare needs!