FAQ General and Shipping

Return Address

GOS Return Department

6500 W. 110th Street Suite #100

Overland Park, Kansas 66211

Make sure to include a copy of your invoice.

Write RA# on outside of return box.

 

You must have a Return Authorization Number (RA#) to get your refund

To obtain proper return information, please call, email or live chat.

P: 866-551-5505

Email customers@gunillaofsweden.com

Please write your RA # on the outside of return package.

PLEASE NOTE: Free items and Free Shipping
  1. Anything marked as “Free” is only free if items that are purchased are not returned. This includes free items with systems, promotional offers and free shipping charges.*
  2. If an item is returned for a refund then purchased again at a later date, it will not be eligible for a refund a second time.
  3. When you select the free shipping option, a shipping fee will be deducted from your refund.

*This is to avoid a purchase with the sole intention of returning everything only to keep the free item.

Exchanges

For a product to be eligible for exchange, it cannot be more than half empty. If there is a problem with any product, please notify us immediately so that we may correct the situation.

Exchanges are on dollar for dollar basis, if you ordered an item for oily skin, but need an item for dry skin we will exchange that item within the above-mentioned 90-day time frame.

If several identical items were purchased in a single order, only the first used or opened item, and any remaining unopened items qualify for a refund. We will not offer a refund for more than one used identical item.

Disclaimer: We reserve the right to research and refuse any returned products that we feel have been fraudulently used or purchased. (Re-bottled, re-sold, emptied. etc.)

How are orders shipped in the United States?

We use both the United States Postal Service (USPS) and UPS for all orders placed directly through the website. All orders over $50 are eligible for free shipping and will be sent via USPS unless the customer selects an expedited method. Expedited shipping options are available to you in your shopping cart and will be adjusted accordingly upon checkout. Prices will vary depending on carrier and shipping time selected.

Orders will ship within 1-2 days business days except those placed after 11:00 am CST Friday will usually ship on Monday.

(Free shipping is for all US orders only and does not include trials or other special offers.)

What does becoming a member mean?

Members have the benefit of receiving emails on all seasonal and holiday sales that Gunilla of Sweden® has throughout the year. These sales include our biggest discounts, free shipping and free items.

You do not need to be a member to place orders through Gunilla of Sweden® nor do you have to sign up for automatic shipments. All automated programs are signed up for separately and include different specials. If you wish to enroll in one of our programs, you can contact us directly.

Am I automatically enrolled for recurring shipments?

No. All orders placed directly through the website are one-time purchases. To sign up for a subscription, you must select the option manually. There are a variety of intervals/discounts to choose from, and your subscription can be customized. This is a beneficial option for those who like to maintain a skincare routine without losing progress.

What is the Lerosett Free Trial?

The free trial is a “try it before you buy it” program that allows the customer to test our Lerosett® products before being charged for them. This program was designed to save people money by buying products that work well for their skin types or acne condition. The two products in the trial are the Lerosett® Clay treatment and the Lerosett® Moisture Matte and are full retail sizes. After 30-days, the charge for not returning the products is 34.00, including automatic enrollment in our Gold Plus Program. The benefit of this program is the frequency of auto shipments, and the free item can be customized for any retail item excluding the ClearPoint® supplements. If products are returned, there will be no charge. The customer must contact Gunilla of Sweden® customer service to cancel. For more info on our trial click here: *link to trial policy*

Do you ship internationally?

Yes. Gunilla of Sweden® ships products all over the world. Shipping prices will update automatically in your shopping cart before checkout and will vary depending on order size and location.

I am having difficulties placing my order/billing concerns.

For all concerns regarding payments, orders or product information, please call us toll-free at 866-551-5505. We are open Mon-Fri 8:30am-4:30pm CST.

You can also chat live or send an email. All email inquiries sent within business hours are responded to within 1-2 hours. Those sent outside of business hours will be answered the following business day.

I never received my package.

For both domestic and international shipments, if your package has been guaranteed as delivered by the United States Postal Service or UPS, you must file a claim with the postal carrier before contacting Gunilla of Sweden® for replacement items.

If tracking is unavailable (for international USPS services), we will determine the resolution on a case to case basis.

Note: Expedited shipping provides more secure tracking methods and delivery options.

My products were incorrect or damaged upon receipt.

When your package arrives, please inspect it thoroughly for any damage that may have occurred during shipping. You have two weeks to contact customer service from delivery confirmation date to report any issues with your order.  

Note: Unless the product has spilled or is no longer usable, replacement items will not be sent.

Do LEROSETT® and GUNILLA™ products expire?

The only product with a set expiration day is our LEROSETT® Botanical Acne Cleanser. However, we do recommend using products within six months of opening. Unopened products should last for at least one year if they have been stored correctly. Should you notice any strange smells, colors, or unnatural textures with any products, please contact us immediately and do not apply to your skin. We will replace the product at no extra charge.  

How do I return an item purchased through Gunilla of Sweden®?

(All items purchased through Amazon.com or other vendors must be returned to the seller directly)

If you are not satisfied with your purchase from Gunilla of Sweden® you may return the item for a refund or exchange within 90 days of purchase.

Return and Exchange Policy

Shipping and handling charges are non-refundable, and you are responsible for return shipping costs.
Returned orders under $85 have no restocking fee.
Returned orders over $85.00 have a 15% restocking fee.
Returned orders over $185.00 have a 20% restocking fee.
All returned skin care systems have a 15% restocking fee.
Pro sizes have a 25% restocking fee.  (If you are ordering an item for the first time, please order the regular or retail size of that item first)