FAQ | General and Shipping

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How do I return an item purchased through Gunilla of Sweden®?

Items purchased directly from www.gunillaofsweden.com are eligible for return within 90 days of receipt, in any condition (used or unused).

Items purchased from Amazon or other retailers must be returned to the original seller.

We recommend using a tracked shipping method. Gunilla of Sweden® is not responsible for returns that do not arrive and have no tracking.

Refunds cover the cost of returned products and applicable taxes only. Shipping fees are non-refundable.

Refunds on Returned Items: If a returned item is repurchased at a later date, it will not be eligible for a refund a second time.

How to return your order:

1. Request a Return Authorization (RA) #Email customers@gunillaofsweden.com to request your RA number.
2. Complete and include the Return FormYou’ll receive the form with your RA #. Write the RA # clearly on the outside of your return package.
3. Ship your return within 90 days of delivery to:
   GOS Return Department
   9185 Bond Street
   Overland Park, KS 66212
   *Return shipping is the customer’s responsibility*

Once received, your return will be inspected and refunded to your original payment method. Please allow 3–10 business days for processing, plus up to two weeks for full completion, depending on your bank.

How do I exchange an item purchased through Gunilla of Sweden®?

Items purchased directly from www.gunillaofsweden.com are eligible for exchange within 90 days of receipt.
We accept unopened items and opened, partially used items.
Fully used items are not eligible for exchange, as the entire product has already been consumed before contacting us.

Exchange requests are based on the total amount paid at the time of purchase (including discounts or promotional pricing).

You may select a replacement product(s) of equal or lesser value than what you originally paid.

• If the replacement product(s) are of lesser value, we will refund the remaining balance to the original payment method used at the time of your purchase.

• If you would like an item of greater value, you must return your item for a refund and place a new order.

Promotions, discounts, and special offers active at the time of your exchange do not apply to exchanged items.

Return shipping costs for exchanges are the customer’s responsibility.
We strongly recommend using a tracked shipping method. Gunilla of Sweden® is not responsible for packages that are lost and have no tracking.

How to request an exchange:

1. Request an Exchange Authorization (RA) #
Email us at customers@gunillaofsweden.com with your order number and the item(s) you’d like to exchange.

2. Complete and include the Exchange Form
You’ll receive the form along with your RA #. Clearly write the RA # on the outside of your return package.

3. Ship your exchange within 90 days of delivery to:

GOS Exchange Department
9185 Bond Street
Overland Park, KS 66212

Order Cancellation Policy

We understand that plans change, and we’ll always do our best to assist with order cancellations.

To guarantee a cancellation, we require at least 5 days’ notice prior to the scheduled ship date.

If a cancellation notice is provided less than 5 days before the order is set to ship, we cannot guarantee that the order can be canceled or refunded. In these cases, we will do our best to cancel the order in time, but if the package has already shipped, it becomes the customer’s responsibility to return the item(s) to receive a refund.

If the package has not been opened, most postal services will allow you to mark it “Return to Sender” and send it back at no cost.
If the package has been opened or if your local postal service does not allow free returns, then return shipping is the customer’s responsibility.

Please note: Gunilla of Sweden® does not cover or reimburse return shipping costs under any circumstances.

If you need to request an order cancellation, please contact us at customers@gunillaofsweden.com with your order number as soon as possible.

Shipping & Processing Overview

We ship orders via USPS or UPS depending on the weight and delivery location. Delivery options and costs will appear at checkout.

Processing Times

• Orders are typically processed within 1–3 business days (Mon–Fri, excluding holidays).
• During major promotions, processing may take up to 4–5 business days.
• Orders placed on Fridays or weekends ship the following business week.
• We are closed on weekends and national holidays.

Shipping Options & Costs

• Free Shipping: Offered during select promotions; shipped via USPS First Class or equivalent.
• USPS Standard (5–7 days): $5.95
• USPS Expedited (2–5 days): $15.95
• UPS Ground (2–5 days): $14.50

Note: Expedited shipping refers to carrier delivery speed and does not shorten order processing times. Delays from weather or other issues are not refundable.

International Shipping

• Flat Rate: $38 worldwide
• Duties/Taxes: Not included; may be charged by your country upon delivery
• If actual shipping exceeds $38, we’ll contact you before proceeding

Free Gift and Promotional Offer Policy

The following terms apply to all free item promotions and gift offers:

1. Eligibility for Free Items: Any item marked as “FREE” is provided only when all qualifying purchased items remain with the order. If any qualifying items are returned, the free item must also be returned or its value deducted from the refund. This applies to free items included with kits, promotional offers, and free shipping deals.

2. No Substitutions for Free Gifts: Free gifts offered as part of a promotion cannot be exchanged, substituted, or requested in an alternate form. If you do not wish to receive the free gift being offered, you may decline it at the time of purchase or upon delivery.

3. Refunds on Returned Items: If a returned item is repurchased at a later date, it will not be eligible for a refund a second time.

4. Promotion Abuse: Abuse of promotional offers or free gifts, such as purchasing solely to obtain free items and then returning qualifying products while retaining the free items, increases operational costs. These costs are kept to a minimum to maintain affordable pricing for all customers, and such actions may result in the denial of future promotional benefits.

*This policy is intended to ensure fair use of promotions and protect all customers by preventing purchases made solely to return qualifying items while keeping the free gift.”

Can I swap or substitute an item in a Kit or Duo?

Our Kits and Duos are carefully curated and sold as pre-made units to offer the best value and results.

Due to this, we do not allow substitutions, swaps, or customizations of any kind within these bundles.

If you are interested in different products or building your own routine, we recommend purchasing items individually.

Why Create a GUNILLA® Account? Members-Only Perks!

Creating an account makes you a member with exclusive benefits:

• Easily track orders & manage payments

• Access limited-time members-only sales

• Earn rewards points for your purchases 

• Enjoy our biggest discounts, free shipping, free gifts, and new product alerts

• Required for subscriptions—you must be logged in to subscribe

No account is needed to place a regular order, but it definitely has its perks!

Am I Automatically Enrolled in a Subscription?

No—subscriptions are completely optional.

All products, duos, and kits on our website are available for one-time purchase only by default. To receive recurring shipments, you must manually select the subscription option during checkout.

Flexible & Hassle-Free:
You can customize your delivery schedule, apply discounts, update your payment method, or cancel anytime.

To make changes to your subscription, contact us via email at customers@gunillaofsweden.com.

Customer Support & Contact Information

If you have questions about payments, orders, products, or anything else, please contact us via email at customers@gunillaofsweden.com.

Our team is available Monday through Friday, 9:00 AM to 5:00 PM CST.

• Emails sent during business hours are usually answered within 1–2 hours.

• Emails sent outside these hours will be responded to on the next business day.

  *During holidays and promotional periods, response times may be delayed. We appreciate your understanding.

What To Do If I Never Received My Package?

If your tracking number shows that your order was delivered but you did not receive it, please take the following steps:

1. Check with household members, neighbors, or your local post office—packages are sometimes delivered to nearby addresses or held for pickup.

2. If still not found, you must file a missing package claim with the carrier (USPS or UPS) before contacting Gunilla of Sweden® for a resolution.

For international orders using USPS services without tracking, we will evaluate each case individually and determine a fair resolution.

Important:

• We are not responsible for lost or stolen packages once marked as delivered.

• Choosing expedited shipping is recommended for faster delivery and more secure tracking.

What Should I Do If My Products Arrive Incorrect or Damaged?

Please inspect your order upon delivery. If any items arrive damaged or incorrect, contact our customer service team within 14 days of the delivery date. Be sure to include your order number and photos of the damaged or incorrect items for faster resolution.

• Damaged items: If the product is unusable (e.g., spilled or broken), we’ll send a replacement. If it’s still usable (scuff or marks), a replacement may not be issued.

• Refund requests: To receive a refund for a damaged item, it must be returned, no exceptions.

• Incorrect items: Please contact us, and we’ll make it right.

We’re here to help and want you to be fully satisfied with your purchase!

Do LEROSETT® and GUNILLA® products expire?

Yes. For best results, we recommend using opened products within 6–10 months.

Unopened products, when stored in a cool, dry place away from sunlight, can remain effective for 1–2 years from the date of purchase or manufacture.

If you notice any unusual smell, color, or texture, contact us within 90 days of purchase. We’re happy to replace the item at no cost.
Note: This policy applies to recent purchases only and does not cover unopened, unused products past their expiration.

Your satisfaction and safety are our priority.

Gunilla of Sweden® Subscription Terms & Conditions

Thank you for subscribing! By joining the Gunilla of Sweden® subscription program, you agree to the terms below. Please review them carefully.

1. Overview

Our subscription program offers convenient, scheduled deliveries of your favorite GUNILLA® and LEROSETT® products at a discounted rate. You choose the quantity and delivery frequency.

2. Eligibility & Enrollment

• You must be 18 years or older

• Provide valid billing, shipping, and contact information

• Agree to these subscription terms at checkout

3. Billing & Payment

• Your payment method will be charged automatically at the start of each cycle

• We accept all major credit and debit cards

• By subscribing, you authorize recurring payments until canceled

• If a payment fails, your subscription will be paused until it is updated

4. Subscription Discounts

• Discounts apply only to active subscriptions

• Cannot be combined with other promotions unless specified

• Canceling your subscription removes access to subscription pricing

• Pricing and discounts are subject to change at any time

• If your subscription is canceled, previous pricing or discount rates cannot be applied to future subscriptions

5. Managing Your Subscription

• Change product, frequency, or quantity by contacting us at least 5 business days before your next scheduled billing

• You may pause your subscription for up to 12 months

• Subscriptions left on hold longer than 12 months will be automatically canceled

• Cancel at any time by emailing us at least 5 business days before your next billing date

• Cancellations submitted less than 5 business days in advance may still be charged

6. Shipping & Delivery

• Orders ship according to your selected schedule

• Delivery times may vary. Gunilla of Sweden® is not responsible for carrier delays

7. Returns & Refunds

• Unopened subscription items may be returned within 90 days, per our standard return policy

• Refunds will be issued to your original payment method once your return is approved

8. Subscription Cancellation by Us

We reserve the right to cancel subscriptions due to:

• Repeated failed payments

• Discontinued products

• Suspected fraud

• Repeated requests for canceled and refunded orders

• Violation of these terms

9. Communication

You agree to receive emails regarding billing, shipping, and account updates.

10. Policy Updates

Terms may change without notice. Continued use of your subscription constitutes acceptance of the updated terms.

11. Contact Us

Email: customers@gunillaofsweden.com
Hours: Monday–Friday, 9:00 AM–5:00 PM CST

By subscribing, you confirm that you’ve read and accepted these terms.